Shipping Policy

Shipping Policy

Thank you for shopping with Ember Anime Studios. Because all of our products are print-on-demand, each item is made specifically for your order before shipping. This allows us to offer unique designs while maintaining high-quality production standards.

Processing Times

All orders are processed within 2–5 business days. Processing time includes production and packaging but does not include shipping transit time. Once your order ships, you will receive a confirmation email with tracking information.

Shipping Costs

  • United States: We are proud to offer FREE SHIPPING on all orders within the United States.

  • International: Shipping costs for orders outside the US are calculated at checkout based on your location and order size.

Split Shipments (Multiple Packages)

To ensure you get your items as quickly as possible, we partner with multiple specialized production centers. Because of this, items in the same order may ship from different locations and arrive in separate packages. If your order is split, you will receive multiple tracking numbers via email so you can follow each package’s journey. Don’t worry—you won’t be charged extra for these separate shipments!

Shipping Times

Estimated delivery times after production:

  • United States: 3–7 business days

  • Canada: 5–10 business days

  • Europe: 5–10 business days

  • Australia / New Zealand: 7–14 business days

  • Rest of World: 10–20 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, weather, or peak shipping periods.

International Shipping & Customs

International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are not included in your order total and are the responsibility of the customer. We are not responsible for delays caused by customs inspections. Orders refused due to unpaid customs fees are not eligible for refunds.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect or incomplete addresses. If a package is returned due to an address error, reshipping costs will be the responsibility of the customer.

Lost, Stolen, or Damaged Packages

  • Lost/Stolen: If your order is marked as delivered but not received, please contact your local carrier first. If the issue remains unresolved, contact us at contact@emberanimestudios.com.

  • Damaged: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging so we can arrange a replacement.

Legal Disclaimer

We reserve the right to modify this shipping policy at any time without prior notice. This policy complies with applicable consumer protection laws and does not affect your statutory rights.